UK and Overseas Shipping

In-House Packing and Shipping

We offer an in-house packing and shipping service covering a wide range of items. Our dedicated team is careful, considerate and meticulous when it comes to packing and sending your purchases. If you would like to discuss a particular item please call us on 01285 860006. Kairen Clifford or Sarah Ball will be very happy to help.

UK Shipping

We partner with DHL Express for our UK and Worldwide delivery service. The cost for this service is added to your invoice. Purchases up to £500 are subject to a minimum charge of £20 plus VAT per parcel. Thereafter, an extra £5 plus VAT will be added for each additional £500 purchase value increment. There may be an additional charge if extra time/packing materials are required. Please make sure we have an up to date email address and telephone number along with your required delivery address.

Once we have sent your purchase, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY and you will be sent email/SMS updates about your shipment's progress and estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery, giving you maximum flexibility and greater control over your shipment. Shipments to the Highlands and Islands may be significantly more expensive. Please contact us for a quote before bidding.

Framed and Glazed Items - In some instances it is possible for us to remove these and send the item unframed. For very large framed and glazed or fragile pieces we may recommend other shipping specialists. For very small and low value items, we may be able to send these via Royal Mail Special Delivery.

London Deliveries - We provide a monthly delivery service to Central London. This takes place on the Wednesday following each auction. The cost for this service is £60 plus VAT. This will appear on your invoice. If you require in-transit insurance this charge can be added, otherwise please email confirmation to us if you have your own insurance. All payments must be made before delivery.

Overseas Shipping

We partner with DHL Express for overseas shipments. We are happy to provide packing and shipping quotes on request. If you would like to go ahead with your shipment this charge is then added to your invoice. We are able to offer pre-sale shipping quotes, however this will be an approximate price only. It is important we have an up-to-date email address and telephone number along with your required delivery address. Once we have sent your purchase, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY and you will be sent email/SMS updates about your shipment's progress and estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery, giving you maximum flexibility and greater control over your shipment.

For items under the value of £250 we can send via Royal Mail International Signed-For Service (2kg maximum weight). Charges are variable and will be added to your invoice. 

Framed and Glazed Items - In some instances it is possible for us to remove these and send the item unframed. For very large framed and glazed or fragile pieces we may recommend other shipping specialists. 

PLEASE NOTE: 

On arrival of the goods in your country, Import Duties & Taxes may be payable before goods are released to you. These charges vary for each country and are entirely your responsibility, we have no way of knowing what they will be. If you do not pay these charges, your goods will be returned to us 

Sustainability

We reuse packaging and cardboard boxes where possible for all our shipments. When packing fragile items we use a 100% recyclable filler. We proudly partner with DHL Express, utilising sustainable aviation fuel (SAF) via the
GoGreen Plus service to deliver your orders. By investing in sustainable aviation fuel, we actively reduce the CO2e emissions associated with our shipments, minimising our carbon footprint. We believe it's our responsibility to do what's right for the planet, and we want to empower our customers to make a positive impact too. Together, let's embrace sustainable practices and contribute to a greener future. SAF is currently the primary route to reducing carbon emissions in aviation, so this is the most effective way to help our customers make their orders more sustainable. Embracing SAF is not only essential for meeting sustainability goals but also paves the way towards a greener future in the air transportation industry.

For more information on DHL's GoGreen Plus option please visit:

https://group.dhl.com/en/media-relations/press-releases/2023/dhl-express-and-world-energy
-agree-to-global-partnership.html

Export Licenses

Export Licenses may be required for certain items before they can be exported from the United Kingdom to other countries. It is the responsibility of the buyer to arrange these Licenses. We can assist with this if required for a fee, please contact us for more details if you require assistance.